/* ============================= */
/* THEME / TOKENS */
/* ============================= */

:root{
  --bg:#f4f7fb;
  --surface:#ffffff;
  --surface-soft:#f8fbff;
  --border:#dbe6f2;
  --border-strong:#c7d7e8;
  --text:#1e293b;
  --muted:#64748b;

  --primary:#123c73;
  --primary-strong:#0b2545;
  --primary-soft:#2f5d8c;
  --primary-pale:#d9e7f5;

  --success:#15803d;
  --warning:#b7791f;
  --danger:#c0392b;

  --radius-sm:10px;
  --radius-md:14px;
  --radius-lg:18px;
  --shadow-sm:0 4px 14px rgba(11,37,69,.06);
  --shadow-md:0 12px 28px rgba(11,37,69,.08);
  --shadow-lg:0 22px 48px rgba(11,37,69,.14);
}

/* ============================= */
/* RESET / BASE */
/* ============================= */

*{ box-sizing:border-box; }
html{ scroll-behavior:smooth; }

body{
  margin:0;
  font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;
  background:linear-gradient(180deg,#f7faff 0%, var(--bg) 100%);
  color:var(--text);
  line-height:1.45;
}

a{ color:inherit; text-decoration:none; }

h1,h2,h3,h4{
  margin:0 0 12px 0;
  color:#0f172a;
  letter-spacing:-.02em;
}

p{ margin:0; }
small{ color:var(--muted); }

/* ============================= */
/* MENU */
/* ============================= */

.menu{
  position:fixed;
  top:0;
  left:0;
  width:260px;
  height:100vh;
  background:
    radial-gradient(circle at top left, rgba(255,255,255,.10) 0%, transparent 30%),
    linear-gradient(180deg, #123c73 0%, #0f315d 42%, #0b2545 100%);
  color:#fff;
  padding:24px 18px;
  overflow-y:auto;
  border-right:1px solid rgba(255,255,255,.08);
  box-shadow:18px 0 40px rgba(11,37,69,.10);
}

.menu h3{
  margin-bottom:22px;
  font-size:24px;
  font-weight:800;
  color:#fff;
}

.menu .user{
  margin-bottom:18px;
  padding:12px 14px;
  border-radius:16px;
  background:rgba(255,255,255,.10);
  color:#eef4fb;
  font-size:14px;
  border:1px solid rgba(255,255,255,.10);
  backdrop-filter:blur(6px);
}

.menu .user .badge{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:3px 7px;
  margin-left:6px;
  border-radius:999px;
  background:#eaf2fb;
  color:var(--primary-strong);
  text-transform:uppercase;
  font-size:10px;
  font-weight:800;
  letter-spacing:.04em;
}

.menu a{
  display:block;
  margin:7px 0;
  padding:11px 13px;
  border-radius:12px;
  color:#d8e5f3;
  font-size:14px;
  font-weight:500;
  transition:all .18s ease;
  border:1px solid transparent;
}

.menu a:hover{
  color:#fff;
  background:rgba(255,255,255,.09);
  border-color:rgba(255,255,255,.08);
  transform:translateX(2px);
}

/* ============================= */
/* CONTENT */
/* ============================= */

.content{
  margin-left:280px;
  padding:32px;
  min-height:100vh;
}

/* ============================= */
/* SUPERFÍCIES */
/* ============================= */

.card,
.client-card,
.kpi,
.dashboard-col,
.side-block,
.tickets-sidebar,
.tickets-view{
  background:var(--surface);
  border:1px solid var(--border);
  border-radius:var(--radius-lg);
  box-shadow:var(--shadow-sm);
}

.card{
  padding:22px;
  margin-top:15px;
}

/* ============================= */
/* BOTÕES */
/* ============================= */

.btn,
a.btn,
button.btn{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:40px;
  padding:9px 15px;
  border:none;
  border-radius:12px;
  background:linear-gradient(180deg,var(--primary) 0%, var(--primary-strong) 100%);
  color:#fff;
  font-size:13px;
  font-weight:700;
  line-height:1;
  cursor:pointer;
  transition:all .18s ease;
  text-decoration:none;
  appearance:none;
  -webkit-appearance:none;
  box-shadow:0 10px 20px rgba(18,60,115,.18);
}

.btn:hover,
a.btn:hover,
button.btn:hover{
  transform:translateY(-1px);
  box-shadow:0 14px 26px rgba(18,60,115,.22);
  filter:brightness(1.03);
  color:#fff;
}

.btn:active,
a.btn:active,
button.btn:active{
  transform:translateY(0);
}

.btn-disable{
  pointer-events:none;
  cursor:not-allowed;
  opacity:.55;
}

.danger,
a.danger,
button.danger{
  background:linear-gradient(180deg,#d34d3f 0%, var(--danger) 100%);
  box-shadow:0 10px 20px rgba(192,57,43,.16);
}

/* ============================= */
/* CAMPOS */
/* ============================= */

form{ margin:0; }

form input,
form textarea,
form select,
.search{
  width:100%;
  font-family:inherit;
  font-size:14px;
  color:var(--text);
  background:#fff;
  border:1px solid var(--border);
  border-radius:12px;
  padding:11px 13px;
  margin-bottom:12px;
  transition:border-color .18s ease, box-shadow .18s ease, background .18s ease;
}

form input:focus,
form textarea:focus,
form select:focus,
.search:focus{
  outline:none;
  border-color:var(--primary-soft);
  box-shadow:0 0 0 4px rgba(47,93,140,.12);
}

form textarea{
  resize:vertical;
  min-height:90px;
}

.search{
  max-width:320px;
  margin-top:15px;
  background:#fff;
}

.client-actions form,
.ticket-reply form,
.side-header form{
  margin:0;
  display:inline;
}

.client-actions form button,
.client-actions .btn{ margin:0; }

/* ============================= */
/* CLIENTES */
/* ============================= */

.clients{
  margin-top:20px;
  display:flex;
  flex-direction:column;
  gap:12px;
}

.client-card{
  padding:18px;
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:16px;
  flex-wrap:wrap;
  transition:all .18s ease;
}

.client-card:hover{
  transform:translateY(-2px);
  box-shadow:var(--shadow-md);
  border-color:var(--border-strong);
}

.client-info{
  flex:1;
  min-width:240px;
  font-size:14px;
  line-height:1.65;
}

.client-info b{
  font-size:16px;
  color:#0f172a;
}

.client-actions{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
}

/* ============================= */
/* MODAL */
/* ============================= */

.modal{
  position:fixed;
  inset:0;
  background:rgba(11,37,69,.48);
  display:none;
  align-items:center;
  justify-content:center;
  z-index:1000;
  padding:20px;
  overflow:auto;
  backdrop-filter:blur(4px);
}

.modal-content{
  position:relative;
  width:460px;
  max-width:100%;
  max-height:calc(100vh - 40px);
  overflow-y:auto;
  background:#fff;
  border:1px solid var(--border);
  border-radius:20px;
  padding:26px;
  box-shadow:var(--shadow-lg);
  animation:modalFade .16s ease;
}

@keyframes modalFade{
  from{ opacity:0; transform:translateY(-8px); }
  to{ opacity:1; transform:translateY(0); }
}

.close{
  position:absolute;
  top:12px;
  right:12px;
  width:32px;
  height:32px;
  display:flex;
  align-items:center;
  justify-content:center;
  border-radius:999px;
  color:var(--muted);
  font-size:22px;
  cursor:pointer;
  transition:all .16s ease;
}

.close:hover{
  background:#edf3fb;
  color:#0f172a;
}

/* ============================= */
/* TABS */
/* ============================= */

.tabs{
  margin:10px 0 18px 0;
  display:flex;
  flex-wrap:wrap;
  gap:8px;
}

.tabs a{
  padding:8px 13px;
  border-radius:999px;
  background:#edf4fb;
  color:var(--primary-strong);
  font-size:13px;
  font-weight:600;
  transition:all .18s ease;
}

.tabs a:hover{ background:var(--primary-pale); }

/* ============================= */
/* CLIENT LAYOUT */
/* ============================= */

.client-layout{
  display:flex;
  gap:20px;
  margin-top:20px;
  align-items:stretch;
  height:calc(100vh - 140px);
  min-height:0;
}

.tasks-area{
  flex:1;
  min-width:0;
  display:flex;
  flex-direction:column;
  min-height:0;
}

.side-area{
  width:360px;
  display:flex;
  flex-direction:column;
  gap:16px;
  min-height:0;
}

.side-area .side-block:first-child{ flex:1.4; }
.side-area .side-block:last-child{ flex:.9; }

.tasks-header,
.side-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:10px;
  flex-wrap:wrap;
  margin-bottom:12px;
}

.side-header h3{ margin-bottom:0; }

.side-header .btn{
  min-width:34px;
  width:34px;
  height:34px;
  padding:0;
  border-radius:12px;
  font-size:18px;
}

/* ============================= */
/* KANBAN */
/* ============================= */

.kanban{
  display:flex;
  gap:16px;
  overflow-x:auto;
  padding-bottom:8px;
  flex:1;
  min-height:0;
}

.task-column{
  flex:1;
  min-width:260px;
  background:linear-gradient(180deg,#f9fbff 0%, #f3f7fc 100%);
  border:1px solid #e4edf6;
  padding:14px;
  border-radius:16px;
  display:flex;
  flex-direction:column;
  min-height:0;
}

.task-column h4{
  margin-bottom:12px;
  color:#334155;
  font-size:15px;
  flex-shrink:0;
}

.task-column-body,
.side-block-body{
  flex:1;
  min-height:0;
  overflow-y:auto;
  padding-right:4px;
}

.side-block{
  padding:14px;
  display:flex;
  flex-direction:column;
  min-height:0;
  overflow:hidden;
}

.task-card{
  background:#fff;
  color:var(--text);
  font-size:14px;
  padding:12px;
  margin-bottom:10px;
  border-radius:14px;
  border:1px solid #e8edf4;
  box-shadow:0 6px 16px rgba(11,37,69,.04);
  cursor:pointer;
  transition:all .18s ease;
}

.task-card:hover{
  transform:translateY(-2px);
  box-shadow:0 14px 22px rgba(11,37,69,.08);
  border-color:var(--border-strong);
}

.task-overdue{ border-left:4px solid #ef4444; }
.task-today{ border-left:4px solid #f59e0b; }
.task-future{ border-left:4px solid #22c55e; }

/* ============================= */
/* LATERAL */
/* ============================= */

.mini-card{
  background:#f7fbff;
  font-size:14px;
  padding:10px 12px;
  border-radius:12px;
  margin-bottom:8px;
  cursor:pointer;
  border:1px solid transparent;
  transition:all .16s ease;
}

.mini-card:hover{
  background:#fff;
  border-color:#dbe6f2;
  box-shadow:0 10px 16px rgba(11,37,69,.06);
  transform:translateY(-1px);
}

.ticket-card{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:8px;
  font-size:12px;
  text-transform:capitalize;
}

.ticket-date{
  font-size:10px;
  color:var(--muted);
  white-space:nowrap;
}

.ticket-count{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:20px;
  height:20px;
  padding:0 6px;
  margin-right:5px;
  border-radius:999px;
  background:#fff;
  border:1px solid #e5edf6;
  color:var(--muted);
  font-size:10px;
}

.bold{ font-weight:700; }

/* ============================= */
/* DASHBOARD */
/* ============================= */

.dashboard-grid{
  display:grid;
  grid-template-columns:repeat(4,1fr);
  gap:20px;
  margin-bottom:28px;
}

.kpi{
  padding:18px 20px;
  background:linear-gradient(180deg,#ffffff 0%, #f7fbff 100%);
}

.kpi-number{
  margin-top:8px;
  font-size:30px;
  font-weight:800;
  color:#0f172a;
}

.dashboard-main{
  display:grid;
  grid-template-columns:1fr 1fr 1fr;
  gap:20px;
  align-items:stretch;
  height:calc(100vh - 280px);
  min-height:0;
}

.dashboard-col{
  padding:18px;
  display:flex;
  flex-direction:column;
  min-height:0;
  height:100%;
  overflow:hidden;
}

.dashboard-col h3{ margin-bottom:14px; }

.dashboard-col-header{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
  margin-bottom:14px;
  flex-shrink:0;
}

.list{
  display:flex;
  flex-direction:column;
  min-height:0;
  flex:1;
  overflow-y:auto;
  overflow-x:hidden;
  padding-right:4px;
}

.list-item{
  display:flex;
  justify-content:space-between;
  align-items:flex-start;
  gap:10px;
  padding:10px 4px;
  border-bottom:1px solid #edf3fa;
  font-size:13px;
}

.list-item:last-child{ border-bottom:none; }

.link-item{
  display:block;
  color:inherit;
  border-radius:10px;
  padding:0 6px;
  transition:background .16s ease;
}

.link-item:hover{ background:#f6faff; }

.activity-date,
.item-client,
.empty{ color:var(--muted); }

.activity-date{
  font-size:11px;
  white-space:nowrap;
}

.item-client{ font-size:12px; }
.empty{ font-size:13px; padding:12px 4px; }

/* ============================= */
/* TAGS */
/* ============================= */

.client-checkboxes{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  margin:6px 0 12px 0;
}

.tag-checkbox{
  display:flex;
  align-items:center;
  cursor:pointer;
}

.tag-checkbox input{ display:none; }

.tag-checkbox span{
  padding:7px 12px;
  border-radius:999px;
  background:#edf4fb;
  color:var(--primary-strong);
  font-size:13px;
  font-weight:600;
  border:1px solid transparent;
  transition:all .18s ease;
}

.tag-checkbox input:checked + span{
  background:var(--primary);
  color:#fff;
}

/* ============================= */
/* STATUS */
/* ============================= */

.status-active{ color:var(--success); font-weight:600; }
.status-inactive{ color:#b91c1c; font-weight:600; }

/* ============================= */
/* TICKET MODAL / CHAT */
/* ============================= */

.ticket-resumo{
  margin-bottom:12px;
  padding:10px 12px;
  border-radius:12px;
  background:#f4f8fc;
  border:1px solid #e6eef7;
  font-size:13px;
}

.ticket-mensagens{
  margin-bottom:12px;
  padding:10px;
  border-radius:14px;
  background:#f8fbff;
  border:1px solid #e8eef6;
  max-height:360px;
  overflow-y:auto;
  overflow-x:hidden;
}

.msg{
  display:flex;
  flex-direction:column;
  max-width:78%;
  margin-bottom:12px;
}

.msg-left{ align-items:flex-start; }
.msg-right{ align-items:flex-end; margin-left:auto; }

.msg-info{
  margin-bottom:4px;
  font-size:11px;
  color:var(--muted);
}

.msg-user{ font-weight:700; }
.msg-date{ margin-left:6px; font-size:10px; }

.msg-bubble{
  padding:10px 12px;
  border-radius:14px;
  font-size:14px;
  line-height:1.45;
  word-break:break-word;
  overflow-wrap:break-word;
  box-shadow:0 3px 10px rgba(11,37,69,.04);
}

.msg-left .msg-bubble{
  background:linear-gradient(180deg,var(--primary) 0%, var(--primary-strong) 100%);
  color:#fff;
}

.msg-right .msg-bubble{
  background:#fff;
  border:1px solid #e5edf6;
  color:#0f172a;
}

.ticket-reply{
  display:flex;
  align-items:flex-start;
  gap:10px;
}

.ticket-reply textarea{
  min-height:48px;
  margin:0;
  border-radius:12px;
}

.ticket-reply .btn{ min-width:110px; }

/* ============================= */
/* BADGES / ITENS EXTRAS */
/* ============================= */

.dashboard-badge,
.ticket-thread-count{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:28px;
  height:28px;
  padding:0 10px;
  border-radius:999px;
  background:#edf4fb;
  color:var(--primary-strong);
  font-size:12px;
  font-weight:800;
}

.ticket-list-dashboard{ gap:10px; }

.ticket-dashboard-item{
  display:block;
  padding:12px;
  border:1px solid #e6edf6;
  border-radius:14px;
  background:#fbfdff;
  transition:all .18s ease;
}

.ticket-dashboard-item:hover{
  border-color:var(--border-strong);
  background:#fff;
  box-shadow:0 10px 18px rgba(11,37,69,.06);
  transform:translateY(-1px);
}

.ticket-dashboard-top{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:10px;
  margin-bottom:8px;
}

.ticket-dashboard-title,
.ticket-mini-title,
.ticket-thread-title,
.note-mini-title,
.ticket-modal-title{
  color:#0f172a;
  font-weight:700;
}

.ticket-dashboard-title{
  font-size:14px;
  line-height:1.35;
}

.ticket-dashboard-meta,
.ticket-modal-meta,
.ticket-modal-date,
.ticket-thread-company,
.ticket-thread-date,
.ticket-mini-bottom,
.note-mini-date,
.activity-date-line{
  color:var(--muted);
}

.ticket-dashboard-meta{
  display:flex;
  justify-content:space-between;
  gap:10px;
  font-size:12px;
}

.ticket-status-badge,
.ticket-mini-badge{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  border-radius:999px;
  font-weight:700;
  border:1px solid transparent;
}

.ticket-status-badge{
  flex-shrink:0;
  height:24px;
  padding:0 10px;
  background:#fff4db;
  color:#9a6700;
  font-size:11px;
  border-color:#fde7b0;
}

.activity-timeline{
  position:relative;
  gap:0;
  padding-left:6px;
}

.activity-item{
  position:relative;
  display:flex;
  gap:12px;
  padding:0 0 14px 0;
}

.activity-item:last-child{ padding-bottom:0; }

.activity-item::before{
  content:"";
  position:absolute;
  left:5px;
  top:18px;
  bottom:-6px;
  width:2px;
  background:#e4edf6;
}

.activity-item:last-child::before{ display:none; }

.activity-dot{
  position:relative;
  z-index:1;
  width:12px;
  height:12px;
  margin-top:4px;
  border-radius:999px;
  background:#94a3b8;
  flex-shrink:0;
}

.activity-task .activity-dot{ background:#2f5d8c; }
.activity-ticket .activity-dot{ background:#f59e0b; }
.activity-note .activity-dot{ background:#22c55e; }

.activity-content{
  flex:1;
  min-width:0;
  padding-bottom:2px;
}

.activity-text{
  font-size:13px;
  color:var(--text);
  line-height:1.4;
}

.ticket-mini-card,
.note-mini-card{
  border-radius:12px;
  transition:all .18s ease;
}

.ticket-mini-card{
  background:linear-gradient(180deg,#fafcff 0%, #f5f9fe 100%);
  border:1px solid #e5edf6;
  padding:10px 12px;
  margin-bottom:8px;
}

.ticket-mini-card:hover,
.note-mini-card:hover{
  border-color:var(--border-strong);
  box-shadow:0 8px 16px rgba(11,37,69,.06);
}

.ticket-mini-top,
.ticket-mini-bottom,
.ticket-modal-status-wrap,
.ticket-modal-actions-top,
.ticket-thread-bottom,
.tickets-sidebar-header-top{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:8px;
}

.ticket-mini-title{
  font-size:13px;
  line-height:1.25;
  display:-webkit-box;
  -webkit-line-clamp:2;
  -webkit-box-orient:vertical;
  overflow:hidden;
}

.ticket-mini-badge{
  flex-shrink:0;
  min-height:22px;
  padding:0 8px;
  font-size:10px;
  text-transform:uppercase;
  white-space:nowrap;
}

.ticket-mini-badge.status-aberto{
  background:#fff4db;
  color:#9a6700;
  border-color:#fde7b0;
}

.ticket-mini-badge.status-retorno-cliente{
  background:#e8f1ff;
  color:#1d4ed8;
  border-color:#cfe0ff;
}

.ticket-mini-badge.status-concluido{
  background:#eaf8ee;
  color:#15803d;
  border-color:#cdeed7;
}

.ticket-mini-bottom{ font-size:11px; }
.ticket-mini-count{ font-weight:600; }
.ticket-mini-date{ white-space:nowrap; }

.note-mini-card{
  background:#fbfdff;
  border:1px solid #e8eef6;
  padding:12px;
  min-height:72px;
  display:flex;
  flex-direction:column;
  justify-content:center;
}

.note-mini-title{
  font-size:14px;
  line-height:1.35;
  margin-bottom:6px;
}

.ticket-modal-header{
  margin-bottom:12px;
  padding-right:28px;
}

.ticket-modal-title{
  margin:0 0 6px 0;
  font-size:18px;
  line-height:1.3;
}

.ticket-modal-meta{
  gap:8px;
  flex-wrap:wrap;
  font-size:12px;
  font-weight:500;
}

.ticket-modal-toolbar{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  margin-bottom:14px;
  padding:10px 12px;
  border-radius:12px;
  background:#f4f8fc;
  border:1px solid #e6eef7;
}

.ticket-modal-status-wrap{
  flex-wrap:wrap;
  min-width:0;
}

.inline-form{ display:inline; margin:0; }

.btn-sm,
a.btn-sm,
button.btn-sm{
  min-height:30px;
  padding:6px 10px;
  border-radius:9px;
  font-size:12px;
}

.ticket-modal-footer{
  margin-top:12px;
  padding-top:12px;
  border-top:1px solid #e6eef7;
}

/* ============================= */
/* TICKETS PAGE */
/* ============================= */

.tickets-page{
  display:grid;
  grid-template-columns:380px minmax(0, 1fr);
  gap:20px;
  margin-top:20px;
  height:calc(100vh - 120px);
  min-height:0;
}

.tickets-sidebar,
.tickets-view{
  padding:0;
  overflow:hidden;
  display:flex;
  flex-direction:column;
  min-height:0;
  height:100%;
}

.tickets-sidebar-header{
  padding:18px 18px 12px;
  border-bottom:1px solid #e8eef6;
  flex:0 0 auto;
  display:flex;
  flex-direction:column;
  gap:12px;
}

.tickets-sidebar-search input{ width:100%; }

.tickets-list{
  flex:1 1 auto;
  min-height:0;
  overflow-y:auto;
  padding:10px;
  display:flex;
  flex-direction:column;
  gap:8px;
}

.ticket-thread-item{
  display:block;
  padding:12px;
  border:1px solid #e5edf6;
  border-radius:12px;
  background:#fff;
  transition:all .18s ease;
  flex:0 0 auto;
}

.ticket-thread-item:hover{
  border-color:var(--border-strong);
  background:#f9fbfe;
}

.ticket-thread-item.active{
  border-color:var(--primary-soft);
  background:#eff6ff;
  box-shadow:0 0 0 1px rgba(47,93,140,.12);
}

.ticket-thread-top{
  display:flex;
  justify-content:space-between;
  gap:10px;
  align-items:flex-start;
  margin-bottom:6px;
}

.ticket-thread-title{
  font-size:14px;
  line-height:1.3;
}

.ticket-thread-company{
  font-size:12px;
  margin-bottom:6px;
}

.ticket-thread-preview{
  font-size:13px;
  color:#475569;
  line-height:1.4;
  display:-webkit-box;
  -webkit-line-clamp:2;
  -webkit-box-orient:vertical;
  overflow:hidden;
  margin-bottom:8px;
}

.ticket-thread-date{ font-size:11px; }

.tickets-view{ padding:20px; }

.tickets-view #ticket-view-root{
  display:flex;
  flex-direction:column;
  min-height:0;
  height:100%;
}

.tickets-view .ticket-modal-header,
.tickets-view .ticket-modal-toolbar,
.tickets-view .ticket-modal-footer{
  flex:0 0 auto;
}

.tickets-view .ticket-mensagens{
  flex:1 1 auto;
  min-height:0;
  overflow-y:auto;
  margin:16px 0;
}

.tickets-view .ticket-reply{
  display:flex;
  gap:12px;
  align-items:flex-end;
}

.tickets-view .ticket-reply textarea{
  min-height:90px;
  max-height:180px;
  resize:vertical;
}

.tickets-view .empty{ padding:24px; }
.ticket-thread-item.hidden{ display:none; }

/* ============================= */
/* RESPONSIVO */
/* ============================= */

@media (max-width:1100px){
  .dashboard-grid{ grid-template-columns:repeat(2,1fr); }
  .dashboard-main{ grid-template-columns:1fr; height:auto; }
  .dashboard-col{ height:auto; min-height:280px; }
  .list{ max-height:320px; }

  .client-layout{
    flex-direction:column;
    height:auto;
  }

  .tasks-area,
  .kanban{ height:auto; }

  .kanban{ min-height:420px; }

  .side-area{
    width:100%;
    max-height:none;
    flex-direction:row;
  }

  .side-block{
    flex:1;
    min-height:280px;
  }
}

@media (max-width:900px){
  .menu{
    position:sticky;
    top:0;
    z-index:120;
    width:100%;
    height:auto;
    display:grid;
    grid-template-columns:repeat(2, minmax(0, 1fr));
    gap:10px;
    padding:16px;
    overflow:visible;
    box-shadow:0 14px 28px rgba(11,37,69,.12);
  }

  .menu h3,
  .menu .user,
  .menu a[style]{
    grid-column:1 / -1;
  }

  .menu h3{
    display:block;
    margin:0 0 2px 0;
    font-size:22px;
  }

  .menu .user{ margin:0; }

  .menu a{
    margin:0;
    min-height:44px;
    display:flex;
    align-items:center;
    justify-content:center;
    text-align:center;
    white-space:normal;
  }

  .menu a:hover{ transform:none; }

  .content{
    margin-left:0;
    padding:22px;
  }

  .tickets-page{
    grid-template-columns:1fr;
    height:auto;
  }

  .tickets-sidebar{ max-height:320px; }
  .tickets-view{ min-height:500px; }
}

@media (max-width:768px){
  .dashboard-grid{ grid-template-columns:1fr; }
  .task-column{ min-width:240px; }
  .kanban{ min-height:auto; }
  .side-area{ flex-direction:column; }

  .ticket-mini-top,
  .ticket-mini-bottom,
  .ticket-modal-toolbar,
  .ticket-modal-actions-top,
  .ticket-reply{
    flex-direction:column;
    align-items:stretch;
  }

  .msg{ max-width:88%; }
}

@media (max-width:560px){
  .menu{
    grid-template-columns:1fr;
    padding:14px;
  }

  .menu a{
    justify-content:flex-start;
    padding:12px 14px;
  }

  .content{ padding:16px; }

  .card,
  .client-card,
  .kpi,
  .dashboard-col,
  .side-block,
  .tickets-view{
    padding:14px;
  }

  .btn,
  a.btn,
  button.btn{
    min-height:36px;
    padding:8px 11px;
    font-size:12px;
  }

  .client-info b{ font-size:15px; }
  .modal{ padding:12px; }

  .modal-content{
    padding:22px 16px;
    border-radius:16px;
  }
}